How to Reach Support
Integr8 offers several support channels depending on your plan and the urgency of your issue.
Support channels
Section titled “Support channels”| Channel | Available to | Response time |
|---|---|---|
| All accounts | Within 24 hours (business days) | |
| Slack (dedicated channel) | Onboarding and Enterprise clients | Near real-time during business hours |
Email support
Section titled “Email support”Send your request to support@integr8.co. Include:
- Your account name or organization ID
- A description of the issue with steps to reproduce
- Any relevant offer IDs, publisher IDs, or transaction IDs
- Screenshots or error messages if applicable
Slack community
Section titled “Slack community”Request an invite to the Integr8 Slack community for direct communication with the support team and other Integr8 users.
Onboarding and Enterprise clients receive a dedicated private Slack channel with direct access to the support team.
Escalation
Section titled “Escalation”If your issue is urgent and not resolved through the above channels, reply to any open support email with “URGENT” in the subject line to flag it for priority handling.